Retail banking

12 hours fully online video

This course will help you gain a full insight into the world of retail banking.

Learning Outcomes:

  • Understand what this type of banking is and why it is important to banks, both now and in the future.
  • The various financial systems and how they link to retail banking.
  • The different types of banking and banking channels.
  • The different retail banking products and how these differ from traditional banking products. 
  • What sets retail banking apart from banking that has been used for years.
  • An understanding of retail mortgages and loans and why this is important in today’s marketplace; Various banking services and how these relate to retail banking.
  • The different banking payment systems that improve the customer experience and meet customers’ unique banking and financial needs.
  • Various banking operations that will be beneficial to the team member in the retail banking sector.
  • The importance of great customer service.
  • Money laundering: what it is, how it is carried out and what to watch out for, in order to reduce the risk of this happening within your bank.